At Improving, we have great—and I honestly mean great—players. United under the common purposes of Trust, Dedication, Involvement, and Excellence, I have seen Improvers go above and beyond for our clients and each other. I have also seen failure happen, at all levels, and trust rebuilt painstakingly. For 13 years, Improving has built its values to be pervasive and self-defending. This is where that critical feedback is an absolute necessity. When someone doesn’t live up to a set of expectations, they are held accountable, regardless of their role and regardless of their level. Whether we’re on a soccer pitch or at a desk, we all need to know where we can get better and grow stronger.
Fundamentally Improving is a business that provides services and receives compensation in return, there’s no denying that. There’s never been 20,000 fans cheering as I empty my inbox or when new software launches perfectly. Some of my professional tasks rank high in the mundane category, and that’s ok. Championships in business are not trophies, gold medals, or ticker tape parades. It is sitting down after hitting a milestone with those you love and trust knowing that WE did it. Knowing that without each of the people sitting around that table we would not be successful, and in fact life would be less than full.
So here’s to our National Team showing their mastery on the field and to each of you achieving great things each and every day.