CONFLUENT PARTNER

Harness Real-Time Data for Enhanced Customer Engagement

Improving is an Elite Confluent Systems Integrator Partner helping clients leverage real-time data for an improved customer experience.

WHAT WE DO

Build a Real-Time Customer 360 Experience

Staying ahead of customer expectations is more crucial than ever! Leveraging real-time data from multiple sources can transform the way organizations engage with their customers. In a world where customer expectations are continually rising, a Customer 360 experience powered by real-time data is not just an advantage—it’s a necessity.

THE BENEFITS

Unlock the Benefits of a Customer 360 Experience

A Customer 360 experience is a holistic view of a customer’s interactions with a brand, integrating data from multiple channels and touchpoints. Build a comprehensive customer profile that includes everything from purchase history to social media interactions. By incorporating real-time data, businesses can ensure that they are always engaging with the most up-to-date and relevant information.

Investing in a Customer 360 experience is an investment in the future of customer engagement, ensuring that your organization remains relevant and competitive in an ever-changing marketplace.

Enhanced Personalization in Real-Time

Customer 360 experience backed by real-time data allows businesses to deliver tailored content and recommendations instantly.

Proactive Customer Service

Real-time data equips customer service representatives with the latest information about customer interactions and issues to provide more efficient and effective support.

Increased Customer Loyalty Through Timely Engagement

Foster stronger relationships by enabling seamless and consistent interactions across all channels.

Streamlined Marketing Efforts with Real-Time Analytics

Real-time data equips customer service representatives with the latest information about customer interactions and issues to provide more efficient and effective support.

USE CASE

Explore Our Reference Architecture

Stream Processing: Use Flink stream processing to combine data from multiple sources in real-time to build your customer 360 experience.
Stream Governance: Leverage Stream Governance to ensure data quality, trustworthiness, and compliance. Schema Registry helps define and enforce universal data standards that enable data compatibility at scale.

RESOURCES

Browse Our Confluent Resources

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MEDIOS DE COMUNICACIÓN Y ENTRETENIMIENTO

Plataforma moderna de aplicaciones web con AWS

La radio pública de Minnesota (MPR) colaboró con Improving para crear una prueba de concepto para hospedar sus sitios de noticias, música en streaming y podcasts en AWS.

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SERVICIOS FINANCIEROS

Revolucionar la banca minorista en el Caribe neerlandés

A través de la modernización estratégica de las aplicaciones, Improving ayudó a este cliente a mejorar su huella digital y lograr un salto significativo en el servicio al cliente y la eficiencia operativa.

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DATOS MODERNOS

Plataforma de eventos empresariales con Kafka

Este proveedor de servicios sanitarios de la lista Fortune 25 consultó a Improving para que le ayudara a mitigar sus retos de migración e integración de datos.

Get in Touch With Our Confluent Experts

Contact our team of Confluent Experts today to learn how Improving can help unlock real-time data capabilities and a better customer experience for your business.