The Customer
A leading property management company.
The Project
Transforming Property Management with Agile
Overview
The Customer, with a vast portfolio across Western Canada and the US, embarked on an 18-month Agile transformation journey. Initiated through a referral, this project aimed to enhance the company's responsiveness to business demands and shorten delivery timelines, particularly in property management and their mini-mall business.
The Challenge
The Customer faced challenges including an understaffed IT department, a convoluted project intake process, and the inefficient use of multiple CRM solutions. These issues led to project mismanagement, inefficiencies, and a lack of clear prioritization, severely impacting their operational capabilities.
The Solution
Improving partnered with the Customer to navigate these challenges through a comprehensive Agile transformation. Initial efforts focused on refining the project intake process, defining roles, and establishing a streamlined approval process. Training sessions were conducted to foster project management discipline and best practices.
The transformation progressed with the introduction of the Disciplined Agile (DA) framework, adapting Agile practices to fit the unique needs of different teams. The data and support teams adopted Kanban, while project teams implemented Scrum, with Improving providing essential training and coaching.
Collaboration with the Customer's CTO ensured technology strategies were aligned with the Agile roadmap. Presentations to the executive team facilitated a unified understanding of technological direction and decision-making.
The Business Benefits
Enhanced Delivery Speeds: Lead and cycle times were significantly improved, leading to quicker feature deployment and faster market responsiveness.
Streamlined Procurement: Cycle times for procurement processes were reduced from 8-10 weeks to just 2 weeks.
Efficient Incident Response: Prioritization concepts led to quicker incident response times by the support team.
Productivity Gains: The data team saw reduced work in process and better delivery times, enhancing overall productivity.
Cultural Shift: The organization embraced a culture of ownership, accountability, and data-driven decision-making, thanks to the transparency of Agile metrics.
Lessons Learned
Key takeaways include the importance of engaging with influential personalities early in the process for faster alignment and the challenges posed by reliance on external vendor teams. Defining clear success criteria for coaching engagements was also highlighted as crucial for demonstrating the value of Agile transformations.
Why Improving?
The Customer’s Agile transformation, led by Improving, resulted in significant operational enhancements, faster responsiveness, and a cultural shift towards Agile methodologies. The project not only improved efficiency and reduced lead times but also fostered a more accountable and transparent organizational culture. These successes and lessons learned will guide future Agile journeys for the Customer.
Get Started
Learn more about how Improving can help you get started by contacting us today at sales@improving.com or filling out a contact form through the link below.
