Modernizing Retirement Home Management

The Customer

A network of retirement homes across the United States.

The Project

Modernizing Retirement Home Management

Overview

The Customer faced a significant challenge when their essential internal operations tool, which was built on outdated technologies, neared its end of life. Improving was tasked with developing a modern replacement designed to enhance business processes like rate management and healthcare information tracking.

The Challenge

The legacy system was integral to the Customer's operations, handling tasks from move-ins and move-outs to rate management and healthcare tracking. The technology's obsolescence threatened to push the company back to inefficient manual processes, risking data loss and operational inefficiencies.

The Solution

Improving undertook a complete overhaul of the legacy system, creating a modern application to meet the Customer's needs while ensuring an intuitive user experience. This involved close collaboration with the client's operational and finance teams to ensure the new system balanced their requirements effectively.

The Technologies & Methodologies

• Frontend: AngularJS

• Backend: .NET (Note: .NET Core was not available at the project's inception, but the latest technologies were utilized to ensure a robust solution.)

The Business Benefits

• Streamlined Operations: Automated daily operations, eliminating manual tasks and reducing the risk of data loss.

• Improved Rate Management: The system provided enhanced rate management capabilities, ensuring accuracy in pricing and preventing revenue losses from unauthorized discounts.

• Enhanced Healthcare Information Tracking: With advanced healthcare tracking, the new system allowed the Customer to better capture and utilize critical resident data.

• Increased Efficiency: Data entry became faster, offering real-time insights into resident movements and health concerns.

• Enhanced Security: Security vulnerabilities were addressed, protecting sensitive data and preventing breaches.

Lessons Learned

The project underscored the importance of early stakeholder involvement and the potential benefits of releasing an MVP early to facilitate incremental implementation and minimize risks associated with large-scale rollouts.

Why Improving?

The project successfully replaced the outdated legacy system, providing the Customer with a tool that streamlined operations, enhanced rate management and healthcare information tracking, and increased overall efficiency and security. This collaboration with Improving leveraged modern technologies to future-proof the Customer's operations, ensuring continued excellence in resident care and services.