Account Manager

Cleveland, OH

Opportunity Details

Full TimeBusiness Development

Cleveland, OH
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Account Manager

Improving is committed to building a great place to work by cultivating an environment that fosters professional and personal relationships. We value open communication, personal growth, and shared rewards, which result in sustainable success.

Voted “best place to work” numerous times, Improving strives to create and maintain a culture that exemplifies teamwork, excellence, and fun! We believe this kind of culture encourages both the inspiration and the motivation to achieve amazing things.


The Account Manager will connect with the northeast Ohio business technology community through prospecting, networking, and community based events to increase Improving’s market reach.


  • Responsible for delivering sales revenue from IT Services and project-based solutions to new clients and prospects.
  • Prospect and build new business opportunities with key decision makers and managers at targeted accounts through prospecting, networking, attending meet ups, education, client meetings and relationship building.
  • Understanding the delivery implications of consulting opportunities and selling solutions that Improving can deliver.
  • Responding to qualified request for information, request for proposal and request for quotation.
  • Maintaining a consistent pipeline of prospective business.
  • Articulate Improving’s value proposition of our services.
  • Negotiate/close deals and handle objections.
  • Must be passionate toward building strong customer relationships and have a proven ability to prosecute and close new business.
  • Manage, track, and report sales activities and results using CRM.
  • Meet with clients on a regular basis to get Consultant and Engagement Feedback.
  • Understanding of key partner and competitor offerings.
  • Scheduling and prepping Consultant candidates for interviews.


Qualifications and Skills

  • 2 -3 years of Account Management experience.
  • High energy level, driven and extremely motivated to succeed in sales.
  • Enthusiastic and passionate with a results-driven, goal-oriented mindset.
  • Excellent written and verbal communication skills. High ethical standards.
  • Interact and work well with others in various, fast changing environments including strong networking and listening skills.
  • Knowledge and desire to learn more about technology.
  • Excellent time management, follow-through and organizational skills.
  • Confident and determined approach.
  • Tenacity to handle rejection and continue with a positive attitude.
  • Ability to work both independently and as part of a team.
  • Analytical and problem-solving skills

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“Being an Improver allows me to work in an environment which is both challenging and fun. I work with amazing people who truly care about the quality of their work and what they deliver to the client. We help each other find creative solutions to problems even if we're on different clients.”

― Tonya Guadiz, Principal Consultant